FAQ

Does Lolita provide custom glass designs or request services?

Lolita's company is a global corporation. To meet demand, her products are produced in multiple suppliers across the world. Unfortunately, she could never come close to filling all the wonderful requests for custom glasses that she receives.

The glass I want is "Out of Stock", when will you have more?

We receive new stock weekly, please check back.

Where can I find Lolita items at local retail stores?

If the design you are looking for is not available on our site today please check back or you can also find Lolita items at many fine gift, department, and specialty stores.

I have a retail business and I would like to sell Lolita products. Where can I buy them at wholesale price?

For all wholesale information, please call or send an E-mail to our Customer Service team at customerservice@designsbylolita.com

Do you ship to the UK or Canada?

At this time we do not ship internationally but this may change very soon.

Are Lolita glasses dishwasher safe?

Lolita glasses are NOT dishwasher safe. The harsh chemicals and high temperatures can damage the paint. We recommend gentle hand washing to clean your Lolita glassware. Also, do not let your glass “soak” in water, just rinse the inside and use as little water as possible.

My glass is broken or paint has started coming off, can you replace it?

Lolita glassware is obviously fragile and must be handled with great care. Unfortunately, we cannot replace items not originally purchased from our website. If you did happen to purchase your item online from us and there is a problem with your item, please be sure to contact us with your Order #. We will be glad to help.

NOTE: Please be sure to keep any packaging in the event of damage during shipping. In addition, please take photos of your broken item and shipping container. Please attach them with your E-mail. This will help speed up processing.

If you are having other issues or purchased your item from another retailer, we advise that you contact them and they will hopefully be able to assist you.

For any issues related to quality, please email customerservice@designsbylolita.com

Why should I buy from Lolita's web store directly?

The #1 reason, is that you are buying directly from the artist and the studio that designs these glasses! We also back the items we sell on our site 100%. Unfortunately, there are also many sites that sell counterfeit or unlicensed Lolita-style glasses. When you buy from DesignsByLolita.com, you have the peace of mind that you are receiving officially licensed LolitaⓇ items.